Fair & simple
Returns & Refunds
Groceries are personal, so if something isn't right, we make it right. Here's exactly how.
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Fresh produce & dairy
Not happy with freshness? Tell us within 24 hours of pickup or delivery with a photo, and we'll replace it or refund it, no drama.
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Dry goods & packaged items
Unopened items in original packaging can be returned within 7 days with your receipt or WhatsApp order record.
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Damaged or wrong items
If anything arrives damaged or isn't what you ordered, message us within 24 hours for a replacement or full refund, your choice.
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How refunds are paid
Refunds go back the way you paid: cash at the counter, or bank transfer for delivery orders, within 3 working days.
What we can't take back
- ·Opened food items (unless faulty or wrongly supplied)
- ·Items past their printed expiry after purchase
- ·Fresh items reported after 24 hours
To start a return, message the same WhatsApp chat you ordered in, or head to Contact. Have your receipt or order message handy.